# Access my server files via FTP with FileZilla

{% hint style="info" %}
FileZilla is a simple FTP client. It allows access to the files on your Oxygenserv server. You can upload, download, and edit your files.
{% endhint %}

### Objective

Access the files on your server via FTP. For example to modify a configuration, add mods, or retrieve a backup.

### Step-by-step guide

{% stepper %}
{% step %}
**Install FileZilla**

Download FileZilla from the official site: <https://filezilla-project.org/>

Install the “FileZilla Client” version. It is available for Windows, macOS, and Linux.
{% endstep %}

{% step %}
**Retrieve your FTP credentials from the dashboard**

On the dashboard, go to **FTP** then **My credentials**. There you will find:

* **The server address**
* **The access port**
* **Your username**
* **Your password**

<figure><img src="/files/7083e5f80dcb9166829618c6fa9800a335d0dcfb" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
Do not share your FTP credentials. Instead create a sub-user with minimum rights: [Add sub-users on your server](/en/dashboard/ajouter-des-sous-utilisateurs-sur-mon-serveur.md).
{% endhint %}
{% endstep %}

{% step %}
**Open FileZilla**

<figure><img src="/files/1740c4e64210f7c6612733a62f6449bd84dff02e" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
**Connect to the FTP server**

In the “Quickconnect” bar, enter:

* **Host**
* **Username**
* **Password**
* **Port**

Then click **Quickconnect**.

<figure><img src="/files/015e52513ee26de08f06c0c5cef6067b994c5cd2" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
**Transfer files (upload / download)**

Now that you are connected to your FTP server, you can transfer files between your local computer and the remote server. Here’s how:

* **Navigate** : open folders on the local or remote side.
* **Download** : right-click on the remote side → **Download**.
* **Upload** : right-click on the local side → **Upload**.
* **Monitor transfers** : tab **Transfers** at the bottom.

<figure><img src="/files/5cadf7135ccb1e899f693af41fe6ebde92ac6256" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Before modifying an important file, keep a local copy. It helps if you need to revert.
{% endhint %}
{% endstep %}
{% endstepper %}

### Common issues

* **Invalid credentials** : retype the dashboard username and password.
* **Wrong host** : use the host/IP shown in the FTP section.
* **Timeout / connection refused** : try again a few minutes later.

### FAQ

#### What should I send to support if it doesn’t work?

A screenshot of FileZilla with the error and the time of the test.


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