📞Contact Oxygenserv support (ticket dashboard and Discord)

Step-by-step guide to contact Oxygenserv support (ticket dashboard and Discord).

The most effective way is the support ticket from the dashboard. Discord is useful for a quick question.

Objective

Open a support ticket from the dashboard. Contact the team on Discord if needed. Send the right information for a quick resolution.

Step-by-step guide

1

Open the Support page

On the dashboard, click Technical Support (bottom left).

2

Create a ticket

Click on New ticket.

Never post secrets. Examples: passwords, tokens, API keys.

3

Fill in the ticket information

Fill in:

• the type of issue,

• a title clear,

• a description detailed,

• the affected server if requested.

Add useful items:

• time of the issue,

• what you were doing,

• error message,

• the logs: Find and share your server logs

• screenshots or attachments if necessary.

4

Follow the response and reply

Monitor responses on the dashboard or your emails. Reply in the same ticket. Avoid duplicates.

Contact support on Discord

Join the Discord: https://discord.oxygenserv.com

For a server incident, a ticket is still recommended. It keeps the history and information in one place.

Common issues

I haven't received a response

• Avoid creating multiple tickets.

• Add information to the existing ticket.

• If it's urgent, also report it on Discord.

FAQ

What speeds up handling?

A clear title and a clear description.

Do I need to share my credentials?

No. Support will never ask you for them.