📞Contact Oxygenserv support (ticket dashboard and Discord)

Step-by-step guide to contact Oxygenserv support (ticket dashboard and Discord).

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The most effective way is the support ticket from the dashboard. Discord is useful for a quick question.

Objective

Open a support ticket from the dashboard. Contact the team on Discord if needed. Send the right information for a quick resolution.

Step-by-step guide

1

Open the Support page

On the dashboard, click Technical Support (bottom left).

2

Create a ticket

Click on New ticket.

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3

Fill in the ticket information

Fill in:

  • the type of issue,

  • a title clear,

  • a description detailed,

  • the affected server if requested.

Add useful items:

4

Follow the response and reply

Monitor responses on the dashboard or your emails. Reply in the same ticket. Avoid duplicates.

Contact support on Discord

Join the Discord: https://discord.oxygenserv.comarrow-up-right

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For a server incident, a ticket is still recommended. It keeps the history and information in one place.

Common issues

I haven't received a response

  • Avoid creating multiple tickets.

  • Add information to the existing ticket.

  • If it's urgent, also report it on Discord.

FAQ

What speeds up handling?

A clear title and a clear description.

Do I need to share my credentials?

No. Support will never ask you for them.

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