> For the complete documentation index, see [llms.txt](https://docs.oxygenserv.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.oxygenserv.com/en/dashboard/contacter-le-support-oxygenserv-ticket-dashboard-et-discord.md).

# Contact Oxygenserv support (dashboard ticket and Discord)

{% hint style="info" %}
The most effective way is the **support ticket** from the dashboard. Discord is useful for a quick question.
{% endhint %}

### Objective

Open a support ticket from the dashboard. Contact the team on Discord if needed. Send the right information for a quick resolution.

### Step-by-step guide

{% stepper %}
{% step %}
**Open the Support page**

On the dashboard, click **Technical Support** (bottom left).

<figure><img src="/files/252b158f41128787f8a4799ddadb8460cce4175e" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
**Create a ticket**

Click on **New ticket**.

<figure><img src="/files/e017633482ad5d91b45ba012fc3eb2eb43cf9ab4" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
Never post secrets. Examples: passwords, tokens, API keys.
{% endhint %}
{% endstep %}

{% step %}
**Fill in the ticket information**

Fill in:

* the **type of issue**,
* a **title** clear,
* a **description** detailed,
* the **affected server** if requested.

Add useful items:

* time of the issue,
* what you were doing,
* error message,
* the logs: [Find and share your server logs](/en/dashboard/trouver-et-partager-ses-logs-serveur.md)
* screenshots or attachments if necessary.
  {% endstep %}

{% step %}
**Follow the response and reply**

Monitor responses on the dashboard or your emails. Reply in the same ticket. Avoid duplicates.
{% endstep %}
{% endstepper %}

#### Contact support on Discord

Join the Discord: [https://discord.oxygenserv.com](https://discord.oxygenserv.com/)

{% hint style="info" %}
For a server incident, a ticket is still recommended. It keeps the history and information in one place.
{% endhint %}

### Common issues

#### I haven't received a response

* Avoid creating multiple tickets.
* Add information to the existing ticket.
* If it's urgent, also report it on Discord.

### FAQ

#### What speeds up handling?

A clear title and a clear description.

#### Do I need to share my credentials?

No. Support will never ask you for them.