# Contact Oxygenserv support (dashboard ticket and Discord)

{% hint style="info" %}
The most effective way is the **support ticket** from the dashboard. Discord is useful for a quick question.
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### Objective

Open a support ticket from the dashboard. Contact the team on Discord if needed. Send the right information for a quick resolution.

### Step-by-step guide

{% stepper %}
{% step %}
**Open the Support page**

On the dashboard, click **Technical Support** (bottom left).

<figure><img src="/files/252b158f41128787f8a4799ddadb8460cce4175e" alt=""><figcaption></figcaption></figure>
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{% step %}
**Create a ticket**

Click on **New ticket**.

<figure><img src="/files/e017633482ad5d91b45ba012fc3eb2eb43cf9ab4" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
Never post secrets. Examples: passwords, tokens, API keys.
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{% endstep %}

{% step %}
**Fill in the ticket information**

Fill in:

* the **type of issue**,
* a **title** clear,
* a **description** detailed,
* the **affected server** if requested.

Add useful items:

* time of the issue,
* what you were doing,
* error message,
* the logs: [Find and share your server logs](/en/dashboard/trouver-et-partager-ses-logs-serveur.md)
* screenshots or attachments if necessary.
  {% endstep %}

{% step %}
**Follow the response and reply**

Monitor responses on the dashboard or your emails. Reply in the same ticket. Avoid duplicates.
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{% endstepper %}

#### Contact support on Discord

Join the Discord: [https://discord.oxygenserv.com](https://discord.oxygenserv.com/)

{% hint style="info" %}
For a server incident, a ticket is still recommended. It keeps the history and information in one place.
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### Common issues

#### I haven't received a response

* Avoid creating multiple tickets.
* Add information to the existing ticket.
* If it's urgent, also report it on Discord.

### FAQ

#### What speeds up handling?

A clear title and a clear description.

#### Do I need to share my credentials?

No. Support will never ask you for them.


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.