# Create a backup and restore it

{% hint style="info" %}
Backups are useful before an update, adding a mod, or a major config change.
{% endhint %}

### Objective

Create a **file backup**, then the **restore** if needed.

### Step-by-step guide

{% stepper %}
{% step %}
**Create a backup**

Click on **Create a backup**.

<figure><img src="/files/55f1d8c17a0f3597b78f9d6ae5c703d324a11b57" alt=""><figcaption></figcaption></figure>

Fill in:

* **Name** (e.g. `Pre-update-2026-01-06`)
* **Files and folders to ignore** (optional)
* **Lock** (optional)

Click on **Create** to start the backup.

{% hint style="info" %}
The **lock** prevents accidental deletion.\
Enable it for an important “restore point” backup.
{% endhint %}

{% hint style="warning" %}
You have a **limited number of backups**.\
If needed, delete an old backup before creating a new one.
{% endhint %}
{% endstep %}

{% step %}
**Restore a backup**

In **Backups**, find the backup to use then click **Restore**.

<figure><img src="/files/81240b83aac90893065b5a56709e4824e22823af" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
A restore **overwrites** replaces the current files with those from the backup.\
Make a “before restore” backup if you are unsure.
{% endhint %}
{% endstep %}
{% endstepper %}

### Common issues

* **Unable to create a backup** : check that you have not reached the limit. Delete an unneeded backup.
* **Backup stuck / very long** : try again later if the server is under heavy load.
* **After restore, the server won't start** : restore an older backup, then contact support with the time and names of the backups.

### FAQ

#### Do I need to stop the server before a backup or restore?

For the **restore**, it's generally preferable.\
It limits files being written (depending on the game and plugins).

#### What is “Folders to ignore” for?

To exclude large or regenerable folders.\
Typical examples: `cache`, `logs`, temporary files.

#### What should I send to support if a restore fails?

The **backup name**, and a screenshot of the error message if present.\
Then: [Contact Oxygenserv support (ticket dashboard and Discord)](/en/dashboard/contacter-le-support-oxygenserv-ticket-dashboard-et-discord.md).


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